At Indleaf, every piece is handled with the same care we put into designing it. This policy outlines how we package, ship, and deliver your architectural artificial greenery.
Order Processing
Orders are processed within 1–2 business days of confirmation. During high-demand periods or for made-to-order Signature Design pieces, processing may take 3–5 business days, you’ll be notified by email if your order requires additional lead time.
Shipping Timelines
| Delivery Area | Estimated Delivery Time |
|---|---|
| Metro cities | 3–5 business days |
| Rest of India | 5–8 business days |
| Remote / rural pin codes | 8–12 business days |
Delivery timelines are estimates and begin from the date of dispatch, not the date of order placement. Timelines may vary due to courier delays, weather conditions, or regional restrictions beyond our control.
Currently, Indleaf ships within India only. For bulk, trade, or international inquiries, please reach out to us directly at care@indleaf.com.
Packaging
Every arrangement is packed to survive transit without compromising its form — rigid outer cartons, internal bracing for taller pieces, and protective wrapping for foliage and finishes. If a piece arrives with visible packaging damage, please photograph it before unboxing further and contact us within 48 hours of delivery.
Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on your delivery location and order size. Any applicable charges will always be shown transparently before you complete your purchase.
Order Tracking
Once your order is dispatched, you’ll receive a confirmation email with tracking details so you can follow your delivery in real time.
Delays & Exceptions
While we work with reliable courier partners, occasional delays can occur due to circumstances outside our control (logistics disruptions, extreme weather, regional restrictions, or public holidays). We appreciate your patience and will keep you informed of any significant delay affecting your order.
Failed or Missed Deliveries
If a delivery attempt is unsuccessful due to an incorrect address or unavailability at the delivery location, our courier partner will typically attempt redelivery. Repeated failed attempts may result in the order being returned to us, in which case we’ll contact you to arrange reshipment (additional shipping charges may apply).
Questions About Your Order
For any shipping-related questions, reach out to us:
Phone: +91 98388 98198 Email: care@indleaf.com Address: Daorahat Bangar, Kanpur Dehat, Uttar Pradesh, India 209112
This policy was last updated on June 2026. Indleaf reserves the right to update shipping timelines and terms as our logistics partnerships evolve.