We want every Indleaf piece to feel like the right fit for your space. If something isn’t right, here’s how we make it easy.
Return Eligibility
You may request a return within 7 days of delivery, provided the item is:
- Unused and in its original condition
- In its original packaging, with all tags and protective materials intact
- Not a made-to-order or customized Signature Design piece (see exclusions below)
Non-Returnable Items
Because of their bespoke nature, the following items are final sale and not eligible for return or exchange unless defective on arrival:
- Signature Design / custom-built installations made to your specific dimensions or brief
- Items marked “Made to Order” at the time of purchase
- Products returned without original packaging or in used condition
Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with your order number and clear photographs of the issue. We will arrange a free replacement or full refund — no return shipping cost to you in these cases.
How to Initiate a Return
- Email care@indleaf.com with your order number and reason for return.
- Our team will review your request and confirm eligibility within 1–2 business days.
- Once approved, we’ll arrange pickup or share return shipping instructions.
- Refunds are processed once the returned item passes quality inspection.
Return Shipping Costs
For eligible returns not related to damage or defect, return shipping costs are the responsibility of the customer unless otherwise stated at the time of approval.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds are credited to your original payment method within 7–10 business days. Please note your bank or payment provider may take a few additional days to reflect the credit.
Order Cancellations
Orders can be cancelled free of charge before dispatch. Once an order has shipped, it can no longer be cancelled — please refer to the return process instead. Made-to-order Signature Design pieces cannot be cancelled once production has begun.
Exchanges
We currently do not offer direct exchanges. If you’d like a different product, please initiate a return for the original item and place a new order for your preferred piece.
Questions?
We’re happy to help with anything related to your order.
Phone: +91 98388 98198 Email: care@indleaf.com Address: Daorahat Bangar, Kanpur Dehat, Uttar Pradesh, IN 209112
This policy was last updated on June 2026.